THE EFFECT OF STAFF MOTIVATION ON CUSTOMER SATISFACTION IN SOME SELECTED HOTEL'S IN YAKUR LGA IN CROSS RIVER STATE
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: Available
- Recommended for : Student Researchers
- NGN 5000
ABSTRACT
This study was carried out to evaluate the effect of staff motivation on customer satisfaction in some selected hotel's in Yakur lga in Cross River State. Specifically, the study aims to examine the factors that motivate staff in selected hotel's in yakur lga in Cross River State, find out if company goals have effects on the motivation of staff in selected hotel's in yakur lga in Cross River State and assess the relationship between staff motivation and customer satisfaction in some selected hotel's in yakur lga in Cross River State. The study employed the survey descriptive research design. A total of 259 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that Staff motivation have an impact on customer satisfaction in some selected hotel's in yakur lga in Cross River State. The study thereby recommend that management should understand the importance of motivating working staff to increase the overall motivation level of staff. Also, organizations leaders should chose the right tool by considering those factors which effect on staff. Finally, the same motivation tool should not be used repeatedly and organizations should use those tools flexibly; a motivation tool may be replaced by the other.
Related Project Materials
The Impact of Radio on Promoting Peaceful Coexistence: A Study of Kazaure Local Government Area, Jigawa State
Background of the Study
Nigeria is a country rich in ethnic diversity, and this diversity has sometimes led to conflicts...
An assessment of the quality of primary healthcare services in Niger State
Background of the Study
Primary healthcare services form the backbone of an effective health system by providing accessible, comprehensiv...
An analysis of job satisfaction and its impact on employee productivity in Dangote Flour Mills, Kaduna State
Background of the Study
Job satisfaction is a key determinant of employee motivation, performance, and productivity. It ref...
The effect of shariah compliance on the financial performance of Islamic banks
Background of the Study
Shariah compliance is the cornerstone of Islamic banking, ensuring that all financial transactions...
An Examination of Ethnic-Based Voting Patterns in Kankia Local Government Area, Katsina State
Background of the Study
Ethnic-based voting is a significant factor influencing electoral outcomes in N...
THE INFLUENCE OF EMPLOYEE ENGAGEMENT ON BUSINESS PERFORMANCE
This research examines the influence of employee engagement on business performance. Objectives are: (1) to assess the impact of engagement initiat...
The Role of Financial Accounting in Assessing Corporate Environmental Responsibility: A Study of TotalEnergies Nigeria
Background of the Study
Corporate environmental responsibility (CER) refers to a company’s commitment to minimizin...
The Impact of Financial Reporting Standards on the Quality of Education in Private Universities: A Case Study of Igbinedion University
Background of the Study
In the modern educational landscape, financial transparency an...
A STUDY ON THE EFFECT OF RAMAN PUMP ON SIGNAL TRANSMISSION OVER FIBER OPTICS CABLE
ABSTRACT
Signal fading and attenuation are key issues in optical transmission over long distances (usually >100km). For example, a tra...
An Assessment of Public Trust in Local Media Reporting on Communal Clashes in Jos North LGA, Plateau State
Chapter One: Introduction
